Data protection

We are pleased that you are visiting our website and thank you for your interest! The protection of your privacy when using our website is important to us, so please take note of the following information on how we handle your data:

1) Basic information on the handling of personal data

You can visit our website without providing any personal information. Deliola is deeply committed to complying with Spanish regulations on the protection of personal data and therefore strictly adheres to the directives of the European data protection regulations (RGPD) and the related Spanish regulations (LOPD) and guarantees the correct use and treatment of the personal data of the users of the Deliola website (hereinafter the " Website "). Each time our Website is accessed, usage data is transmitted by the respective Internet browser and stored in log files, the so-called server log files, such as the date and time of access, the name of the page accessed, the volume of data transmitted and the requesting provider. This data cannot be assigned to a specific person and is used solely to ensure the trouble-free operation of our website and to improve our services.

Personal data is collected when you voluntarily provide it to us in order to execute a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the contact option described below. We store and use the data provided by you for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods, and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved on our part, about which we inform you accordingly below.

When contacting us (e.g. via contact form or e-mail), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. Your data will be deleted after your request has been processed, if you so wish and if there is no legal obligation to retain the data.

In addition, personal data is collected when you register for our e-mail newsletter. This data is used by us for our own advertising purposes in the form of our e-mail newsletter, provided you have expressly consented to this by clicking on the link in the confirmation e-mail:

 "To prevent misuse of your email address, we have sent you this confirmation email. Confirm that you wish to receive the newsletter regularly by clicking here."

 You can unsubscribe from the newsletter at any time by clicking on the link provided in the newsletter or by sending us a message to this effect. After unsubscribing, your email address will be deleted from our newsletter distribution list immediately.

2) Transfer of personal data for order processing

2.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution in the context of processing payments.

2.2 In the case of payment via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, we pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") in the context of payment processing. PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they have their basis in a scientifically recognised mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values. For further information on data protection law, including information on the credit agencies used, please refer to PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

2.3 If you choose to pay by credit card, the payment will be processed by the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, to whom we pass on the information you provided during the ordering process, together with information about your order (name, address, account number, bank sort code, credit card number (if applicable), invoice amount, currency and transaction number). Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. You can find more information about Stripe's data protection at the URL https://stripe.com/de/terms.

3) Cookies

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies to recognise your browser on your next visit (persistent cookies). You can set your browser in such a way that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

4) Use of social plugins

4.1 Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). You can find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins

In order to increase the protection of your data when visiting our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when you call up a page of our website that contains such plugins, no connection is yet established with the Facebook servers. Only when you activate the plugins and thus give your consent to the data transfer, does your browser establish a direct connection to the Facebook servers. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data (including your IP address) to Facebook. We have no influence on the scope of the data that Facebook collects with the help of the plugins. As far as we are aware, Facebook receives information about which of our websites you are currently visiting and which you have visited previously. By integrating the plugins, Facebook also receives the information that your browser has accessed the corresponding page of our website if you do not have a profile on Facebook or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. If you interact with the plugins, for example by clicking the "Like" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your contacts there.

 The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, can be found in Facebook's privacy policy at http://www.facebook.com/policy.php.

 If you are a member of the Facebook social network and would like to limit the collection of data about our websites and the merging of your user data with the data stored about you by the Facebook social network, you should log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins for the future with add-ons for your browser, e.g. with the "Facebook Blocker", available at http://webgraph.com/resources/facebookblocker/.

4.2

4.2 Our website uses so-called social plugins ("plugins") of the social network Google+, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). You can find an overview of the Google plugins and their appearance here: https://developers.google.com/+/plugins.

In order to increase the protection of your data when visiting our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when you call up a page of our website that contains such plugins, no connection is yet established with Google's servers. Your browser only establishes a direct connection to Google's servers when you activate the plugins and thus give your consent to the transmission of data. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data (including your IP address) to Google. We have no influence on the scope of the data that Google collects with the help of the plugins. To the best of our knowledge, Google receives information about which of our websites you are currently visiting and which you have previously visited. By integrating the plugins, Google also receives the information that your browser has accessed the corresponding page of our website if you do not have a profile on Google+ or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a Google server in the USA and stored there. If you interact with the plugins, for example by clicking the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also published on Google+ and displayed there to your contacts.

 For the purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, please refer to Google's privacy policy at http://www.google.com/intl/de/+/policy/+1button.html.

 If you are a member of the Google+ social network and would like to limit the collection of data about our websites and the aggregation of your user data with data stored about you by the Google+ social network, you should log out of Google+ before visiting our website. You can also completely prevent the loading of Google plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

4.3 The Seller's pages use so-called social plugins ("plugins") of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you call up a page of the seller that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits so-called log data to the Pinterest server in the USA. This log data may contain the IP address, the address of the websites visited that have Pinterest functions, the type and settings of the browser, the date and time of the request, how you use Pinterest and cookies. For the purpose and scope of the data collection and the further processing and use of the data by Pinterest, as well as your rights in this regard and setting options for protecting your privacy, please refer to the Pinterest data protection information: https://about.pinterest.com/de/privacy-policy

4.4 Our website uses so-called social plugins ("plugins") of the microblogging service Twitter, which is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). You can find an overview of the Twitter plugins and their appearance here: https://twitter.com/about/resources/buttons

In order to increase the protection of your data when visiting our website, the plugins are integrated into the page using a so-called "2-click" or "Shariff" solution. This integration ensures that when you call up a page of our website that contains such plugins, no connection is yet established with the servers of Twitter. Only when you activate the plugins and thus give your consent to the data transfer, does your browser establish a direct connection to the servers of Twitter. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data (including your IP address) to Twitter. We have no influence on the scope of the data that Twitter collects with the help of the plugins. As far as we are aware, Twitter receives information about which of our websites you are currently visiting and which you have visited previously. By integrating the plugins, Twitter also receives the information that your browser has accessed the corresponding page of our website if you do not have an account with Twitter or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a Twitter server in the USA and stored there. If you interact with the plugins, for example by clicking the "Tweet" button, the corresponding information is also transmitted directly to a Twitter server and stored there. The information is also published on Twitter and displayed there on your Twitter account.

For the purpose and scope of the data collection and the further processing and use of the data by Twitter, as well as your rights in this respect and setting options for protecting your privacy, please refer to Twitter's privacy policy at https://twitter.com/privacy.

If you are a member of the Twitter social network and would like to limit the collection of data via our websites and the merging of your user data with the data stored about you by the Twitter social network, you should log out of Twitter before visiting our website. You can also completely prevent the loading of Twitter plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

5) Use of Google AdSense

This website uses Google AdSense, a web advertising service provided by Google Inc. ("Google"). Google AdSense uses so-called "DoubleClick DART Cookies" ("Cookies"), which are text files placed on your computer, to help the website analyse how users use the site. In addition, Google AdSense also uses so-called "web beacons" (small invisible graphics) to collect information, through the use of which simple actions such as visitor traffic on the website can be recorded, collected and analysed. The information generated by the cookie and/ or web beacon (including your IP address) about your use of this website is generally transmitted to a Google server in the USA and stored there. Google uses the information thus obtained to carry out an evaluation of your usage behaviour with regard to the AdSense ads. The IP address transmitted by your browser as part of Google AdSense will not be merged with other Google data. The information collected by Google may be transferred to third parties where required to do so by law, and/or where such third parties process the information on Google's behalf. You may refuse the use of cookies for advertising purposes by selecting the appropriate settings on your browser, or by downloading and installing the browser plug-in available at the following link: http://www.google.com/settings/ads/plugin?hl=de Please note that certain functions of this website may not be available or may only be available to a limited extent if you have objected to the use of cookies.

6) Use of Google AdWords conversion tracking

This website uses the online advertising programme "Google AdWords" and, as part of Google AdWords, conversion tracking. The conversion tracking cookie is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we will be able to recognise that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

 You can obtain further information about Google's data protection policy at the following Internet address: http://www.google.de/policies/privacy/

7) Web analytics service

7.1 This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again):

Google Analytics deactivate

Please note that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in abbreviated form in order to exclude direct personal references.

7.2 On this website, data is collected and stored for marketing and optimisation purposes using the Piwik (www.piwik.org) web analysis service software. This data is used to create user profiles under a pseudonym; cookies are used for this purpose. Cookies are small text files that are stored locally in the cache of the site visitor's internet browser. The cookies enable the recognition of the internet browser. The data collected using Piwik technology (including your anonymised IP address) is transmitted to our server and stored for usage analysis purposes, which serves to optimise the website on our part. The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this website and is not merged with personal data about the bearer of the pseudonym. If you do not agree with the storage and evaluation of this data from your visit to our website and would like to object for the future, you can prevent the use of cookies and thus participation in tracking. To do this, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

8) Web analysis by Matomo (formerly PIWIK)

8.1 Scope of the processing of personal data

We use the open source software tool Matomo (formerly PIWIK) on our website to analyse the surfing behaviour of our users. The software sets a cookie on the user's computer (for cookies, see above). If individual pages of our website are called up, the following data is stored:

(1) Two bytes of the IP address of the user's calling system.

(2) The website called up

(3) The website from which the user accessed the accessed website (referrer)

(4) The sub-pages accessed from the accessed website

(5) The time spent on the website

(6) The frequency with which the website is accessed

The software runs exclusively on the servers of our website. Personal data of the users is only stored there. The data is not passed on to third parties.

9) Your rights and contact

You have a right to free information about your stored data and, if applicable, a right to correction, blocking or deletion of this data. If you have any further questions about the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests regarding your personal data as well as to revocations of given consents. You will find the contact address in our imprint.